Support
We’ve got you.
Evolution is made and supported by 3VOtech. Tell us what happened, which room you were in, and what kind of phone you have, and we will get back to you within one business day.
support@evolutionapp.techAccounts
There is no sign-up.
Evolution is free to download, but it only works with an account from 3VOtech. Accounts are set up for technicians and project managers working on 3VOtech jobs, and each one sees only the projects it is assigned to.
Starting on a job? Ask your project manager, or email support@evolutionapp.tech with your name, your company, and the project.
Common questions
I forgot my password.
Email us from the address on your account and we will reset it. Your project manager can also ask on your behalf.
My photos have not uploaded yet.
Evolution saves every photo on your phone first and uploads it when there is signal. Leave the app open on a good connection for a minute and the queue drains. Do not delete the app while photos are waiting: they live only on that phone until they upload.
The camera will not read a barcode.
Fill the frame with the barcode, hold steady, and add light if the label is in shadow. A damaged label can be typed in instead.
I see “An update is ready.”
Evolution updates itself with fixes and improvements. Tap Restart when you are between rooms; nothing you have saved is lost.
How do I delete my account?
Email support@evolutionapp.tech from the address on your account. We close it and delete your personal information as described in our privacy policy.
How we handle your information is in our privacy policy.